Senior UX Researcher

Senior UX Researcher

REMOTE

5 Months Contract

Required Qualifications:

  • 5+ years of experience in UX Research, Customer Experience Research, Market Research, Behavioral Research, or similar roles.

  • Strong experience with both qualitative and quantitative research methodologies

  • Experience conducting secondary research and competitive analysis.

  • Proven ability to synthesize complex data into meaningful insights and business recommendations.

  • Familiarity with product development lifecycles, MVP testing, and iterative design processes.

  • Excellent communication, storytelling, and presentation skills.

  • Ability to work independently and collaborate across global, cross-functional teams.

  • Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, Behavioral Economics, Marketing, or a related research discipline.

Responsibilities:

  • Lead end-to-end UX and customer experience research initiatives.

  • Design, conduct, and synthesize qualitative, quantitative, and secondary research.

  • Plan and execute research activities including: User interviews, Ethnographic research, Contextual inquiry, Usability testing, Surveys, Concept and MVP validation

  • Analyze research findings and translate them into clear, actionable recommendations.

  • Present research insights to product teams and senior stakeholders.

  • Collaborate closely with Product Managers, Designers, Strategists, and cross-functional teams.

  • Help validate customer needs and reduce product risk through evidence-based research.

  • Support multiple research projects in a fast-paced innovation environment.

Preferred Qualifications:

  • Experience within the payments, fintech, loyalty, digital identity, or marketplace industries.

  • Experience supporting product innovation and customer experience strategy.

  • Knowledge of customer-centered design principles.

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