Customer Service Representative – Remote

<p class="PDq2pG_selectionAnchorContainer" data-start="118" data-end="190"><strong data-start="118" data-end="133">ClaimSecure</strong><br data-start="133" data-end="136" /><strong data-start="136" data-end="190">Bilingual Customer Service Representative – Remote</strong></p> <p data-start="192" data-end="465"><strong data-start="192" data-end="216">Positions Available:</strong> 2<br data-start="218" data-end="221" /><strong data-start="221" data-end="234">Location:</strong> Remote, candidates must live within one hour of Greater Sudbury<br data-start="298" data-end="301" /><strong data-start="301" data-end="321">Employment Type:</strong> Permanent, Full-time<br data-start="342" data-end="345" /><strong data-start="345" data-end="356">Salary:</strong> From $37,732.50 per year<br data-start="381" data-end="384" /><strong data-start="384" data-end="397">Schedule:</strong> Monday to Friday, 9:00 AM to 5:00 PM, plus one Saturday per month</p> <p data-start="467" data-end="492"><strong data-start="467" data-end="492">Key Responsibilities:</strong></p> <ul data-start="494" data-end="1016"> <li data-section-id="16a3lh4" data-start="494" data-end="599">Respond to phone inquiries from plan members, plan sponsors, healthcare providers and ClaimSecure staff</li> <li data-section-id="16exx0c" data-start="600" data-end="702">Assist with questions regarding claims, payments, coverage, eProfile applications and direct deposit</li> <li data-section-id="8oz12p" data-start="703" data-end="790">Research and resolve customer inquiries using company systems and available resources</li> <li data-section-id="6o1uqe" data-start="791" data-end="824">Escalate concerns when required</li> <li data-section-id="xrwkyj" data-start="825" data-end="887">Provide accurate information regarding products and services</li> <li data-section-id="119bfl8" data-start="888" data-end="934">Document calls and maintain accurate records</li> <li data-section-id="vlt66a" data-start="935" data-end="967">Complete call logs and reports</li> <li data-section-id="1r1voel" data-start="968" data-end="1016">Follow up on customer inquiries when necessary</li> </ul> <p data-start="1018" data-end="1035"><strong data-start="1018" data-end="1035">Requirements:</strong></p> <ul data-start="1037" data-end="1436"> <li data-section-id="1kyl2s9" data-start="1037" data-end="1096"><strong data-start="1039" data-end="1096">Fluent bilingualism in English and French is required</strong></li> <li data-section-id="x117o1" data-start="1097" data-end="1132">High school diploma or equivalent</li> <li data-section-id="17j2uq2" data-start="1133" data-end="1172">Customer service experience preferred</li> <li data-section-id="1xjy3l5" data-start="1173" data-end="1260">1 to 3 years of call centre, data entry, healthcare or related experience is an asset</li> <li data-section-id="p1hcvl" data-start="1261" data-end="1300">Strong computer and data entry skills</li> <li data-section-id="103psp8" data-start="1301" data-end="1347">Excellent communication and listening skills</li> <li data-section-id="q8b5nd" data-start="1348" data-end="1379">Strong problem-solving skills</li> <li data-section-id="q8ldln" data-start="1380" data-end="1436">Ability to remain professional in stressful situations</li> </ul> <p data-start="1438" data-end="1451"><strong data-start="1438" data-end="1451">Benefits:</strong></p> <ul data-start="1453" data-end="1616"> <li data-section-id="1bprb7f" data-start="1453" data-end="1486">Dental and extended health care</li> <li data-section-id="1g51kih" data-start="1487" data-end="1500">Vision care</li> <li data-section-id="2xif3o" data-start="1501" data-end="1517">Life insurance</li> <li data-section-id="kdhzy0" data-start="1518" data-end="1547">Employee assistance program</li> <li data-section-id="o6r2y6" data-start="1548" data-end="1563">Paid time off</li> <li data-section-id="1tnrkvs" data-start="1564" data-end="1579">RRSP matching</li> <li data-section-id="yz4mw" data-start="1580" data-end="1599">Flexible schedule</li> <li data-section-id="15clg8g" data-start="1600" data-end="1616">Work from home</li> </ul> <h3 data-section-id="fn2649" data-start="1618" data-end="1634">How to Apply</h3> <p data-start="1636" data-end="1693">Candidates are required to apply directly through Indeed:</p> <p data-start="1695" data-end="1829"><a class="decorated-link" href="" target="_new" rel="noopener" data-start="1695" data-end="1829"><strong data-start="1696" data-end="1756">Apply Here – ClaimSecure Customer Service Representative</strong></a></p> <strong id="jmfe-label-salary_rate" class="jmfe-custom-field-label" >Salary Rate:</strong> From $37,732.50 per year

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...