Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

A propos de nous

TP est un leader mondial de la gestion de l'experience client et de l'externalisation des processus des centres de contact. Avec plus de 410 000 employes, nous avons developpe une organisation hybride efficace et responsable, combinant le travail a TP

Classee 11e parmi les 25 meilleurs lieux de travail au monde par le magazine Fortune, en partenariat avec Great Place to Work ; certification Meilleur Employeur obtenue dans 64 pays, couvrant plus de 97 % de notre main-d'uvre totale.

Notre culture de travail

Chez TP, nous restons fideles a nos valeurs fondamentales d'integrite, de respect, de professionnalisme, d'innovation et d'engagement.

Autonome - Nous encourageons et faisons confiance a vos capacites de prise de decision.

Environnement de travail progressif - Si vous avez les competences, nous avons tous les echelons pour vous voir evoluer.

Flexible - Nous croyons aux resultats.

Innovant - Toutes les idees comptent.

Inclusif - Chacun est inclus et tout le monde gagne.

Nous travaillons dur et faisons la fete encore plus fort.

A propos du poste

Nous recherchons des specialistes du service a la clientele bilingues et talentueux, passionnes par la satisfaction client, pour rejoindre notre equipe.

Nous recrutons actuellement pour cette opportunite de travail a distance a domicile dans les provinces de l'Alberta (AB), Colombie-Britannique, Manitoba, Nouveau-Brunswick, Terre-Neuve-et-Labrador, Nouvelle-Ecosse, Ile-du-Prince-Edouard et Saskatchewan.

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision making skills.

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matters

Inclusive - Everyone is Included and everyone wins

We work hard and party even harder.

About the job

We are looking for talented bilingual customer service specialists, passionate about customers to join our team.

We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.

Ce que nous offrons:

Teletravail
Programme de recommandation d'employes
Excellents regimes medicaux, dentaires et d'avantages sociaux
De bons avantages sur les produits et services de tous les jours grace au programme d'avantages pour les employes du Canada
Opportunites d'avancement de carriere

Notre mission est de toujours offrir a nos employes un environnement qui favorise le bonheur de l'interieur. Lorsque vous travaillez avec nous, vous etes apprecies et inspires pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motive et fier de faire partie de notre equipe. C'est pourquoi nous investissons continuellement dans la creation d'experiences de travail exceptionnelles et d'innombrables possibilites de developpement. Nous voulons que vous soyez et vous sentiez a votre meilleur, toujours.

What we offer:

Work from home
Paid Training
Employee referral program - $500.00 for every referral hired
Excellent medical, dental and benefits plans
Great perks on everyday products and services with Canada's leading employee perk program
Internal career advancement opportunities

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Responsibilities:

Fournir un service a la clientele de premier niveau / des solutions techniques concernant les produits du client.

Etablir et maintenir de bonnes relations avec les clients en offrant des solutions personnalisees. Chercher a depasser les attentes.

S'assurer que les demandes sont traitees correctement en coordonnant avec diverses fonctions au sein de l'entreprise.

Planifier les appels de service et faire le suivi aupres des clients.

Depanner et resoudre les problemes techniques en utilisant les outils de diagnostic et procedures etablis.

Assurer la saisie precise des donnees a l'aide des applications prescrites.

Excellentes competences en gestion d'appels : ecouter activement tout en faisant preuve d'empathie et en rassurant le client.

Faire preuve de passion pour le service client, de prise en charge de l'experience client et de determination a offrir une solution complete.

Adapter efficacement la communication et le style a differents publics et lire les signaux verbaux et non verbaux.

Repondre aux demandes entrantes/sortantes des clients.

Aborder les problemes avec flexibilite et adapter sa demarche sans compromettre le resultat.

Responsibilities:

Provide first level customer service/ technical solutions in regard to client products.

Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.

Ensure requests are handled appropriately by coordinating with various functions within the company

Schedule service calls and follow up with customers/clients

Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

Responsible for accurate data input using prescribed applications

Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer

Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues

Answering inbound/outbound customer queries.

Approaches problems flexibly and is able to adapt and modify approach without compromising outcome

Qualification:

• Diplome d'etudes secondaires minimum. Un diplome ou une certification en technologie est un atout.

• Minimum de 6 mois d'experience dans des environnements en contact avec la clientele (telephone, chat, en personne, etc.)

• Bonne maitrise des applications Microsoft Office, incluant Outlook, Word et Excel (prefere)

• Doit avoir au moins 21 ans.

• Excellentes competences en communication/comprehension en anglais et en francais. Capacite a communiquer clairement et efficacement, a l'ecrit et a l'oral (dans la langue requise)

• Capacite a taper 30 mots par minute et reussir nos tests de langue/grammaire.

• Excellent acces Internet a la maison, par connexion filaire.

Teleperformance encourage les candidatures de personnes en situation de handicap. Des amenagements sont disponibles sur demande pour les candidats participant a tous les aspects du processus de selection. Si vous etes invite a participer au processus de selection, nous nous engageons a vous proposer les amenagements necessaires pour repondre au mieux a vos besoins.

Qualification

• Minimum high school degree. Degree or certification in technology is a plus.

• Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)

• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred

• Must be at least 21 years old

• Excellent communication/comprehension skills in English and French. Able to communicate clearly and effectively, both written and verbal (in required language)

• Ability to type 30 wpm and successfully pass our language/grammar screening

• Excellent home internet hardwired.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.