About the position

Aecon delivers some of the most complex and impactful infrastructure projects — from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment. Safety Always is not only our #1 core value – it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career — you’ll help build what matters to enable future generations to thrive. At Aecon we: Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being. Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs. Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture. Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities. Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement — values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team. What is the Opportunity? Safer. Faster. Smarter. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is a leading North American utility infrastructure provider with a strong track record delivering safe, reliable and innovative solutions across electrical, telecommunications, pipeline distribution and renewable energy markets. With operations across North America, Aecon Utilities supports critical utility infrastructure that powers and keeps communities connected. Guided by our core value of Safety Always, we partner with clients to build the infrastructure that powers the future. Aecon Technical Solutions Inc. employs highly skilled technicians to perform telecommunications infrastructure installations. Whether in a residential, commercial, institutional, or hospitality environment, ATSI is able to assist clients with their telecommunications installation needs. Reporting to the Field Manager, the Field Supervisor will responsible for the management of a team of Field Technicians. The Field Supervisor is also responsible for monitoring and managing telecommunication installation activities. The successful candidate must be able to train new team members on material provided and existing team members on updates to processes and procedures in their region. This position is based in Calgary, Alberta, with the expectation of travel to surrounding areas.

Responsibilities

• Support telecommunication installation activities.
• Monitor and lead all field performance requirements to meet or exceed established Installation and Service benchmarks.
• Execute quality of work inspections and coach technicians on quality installations.
• Ensure the Health & Safety of themselves, their team and all customers in an environmentally friendly manner.
• Ensure all Technicians comply with uniform and safety policies.
• Present training courses to new employees or new process updates to the team.
• Act as the liaison between Field Technicians, Operations Support, and end users of customers of a contractual obligation.
• Conduct field visits with technicians as required.
• Complete all required documentation for Health and Safety, Quality Assurance and Vehicle Maintenance purposes.
• Ensure all tools and equipment are inspected on a regular basis and are kept in good working condition.
• Assist Field Manager with customer issues, inquiries and resolution.
• Drive an inclusive culture to promote equity, welcome different perspectives, and enable career progression by fostering a sense of belonging.
• Other duties as may be required.

Requirements

• Excellent Customer Service skills, both internally and externally.
• Technically inclined with a desire to learn.
• Demonstrated leadership skills.
• Excellent interpersonal and communication skills.
• Strong organization & time management skills.
• Proficient knowledge of Microsoft Office Suite (Outlook, Excel and Word).
• An inclusive mindset and a commitment to promoting diversity, equity, and belonging in the workplace.
• Must be willing to travel as required and provide a clear driver’s abstract on an annual basis.

Nice-to-haves

• Installation, troubleshooting, and repair experience with TV, Internet, phone, and fibre services is considered an asset, but is not required.
• Experience in in-home sales, particularly within TV, Internet, or home security services, is an asset but not essential.

Benefits

• Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
• Investing in your development through Aecon University, tuition reimbursement, and Leadership Programs.
• Commitment to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs).