[Remote] Atlassian Cloud Administrator

Note The job is a remote job and is open to candidates in USA. KellyMitchell Group is seeking an experienced Atlassian Administrator to support Atlassian Cloud Platforms with over 46 installed plugins/applications. The role involves managing administrative functions, supporting end-users, and optimizing workflows for Jira and Confluence, while collaborating with internal teams to address business challenges. Responsibilities Create, manage, and support all administrative functions associated with the Atlassian product suite Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations Support all teams across the organization that use Jira instance to manage their work Support and resolve issues as they arise with Jira Projects and Confluence Spaces Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests Serve as subject matter expert for Atlassian products Research Atlassian products including their upcoming features/releases which can be used for continuous improvements Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality Install, manage, and administer Jira and Confluence plugins/applications Understand system architecture of upstream and downstream impacts when implementing solutions Investigate and perform advanced troubleshooting for reported issues in Atlassian products Manage escalations with Atlassian support or third-party support, as required Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgrades Work with Product Manager to document and publish user guides (training material) and best practices Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc Refine current Jira processes to be more streamlined and uniform for teams Execute Production deployments during non-business hours Skills 5+ years of relevant job experience in a large (8,000+ users) Atlassian Cloud implementation Hands-on experience supporting Atlassian tools in on-prem or AWS and Atlassian Cloud environments Proficient in Confluence space administration Deep expertise in Jira workflow administration and JQL skills Process governance experience or strong automation workflow knowledge Working knowledge and coding/scripting experience using Python or Groovy Experience with REST API and JSON Proven track record with Atlassian plugin installations and upgrades Jira Advanced Roadmap experience is a plus Benefits Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered Company Overview KellyMitchell is a HR firm for IT and technical staffing for organizations globally. It was founded in 1998, and is headquartered in St Louis, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https//www.kellymitchell.com. Company H1B Sponsorship KellyMitchell Group has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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