(As a unionized employer, Centennial College gives preference to internal candidates as defined in the collective agreement. External candidates will be considered only if there are no qualified internal candidates)

Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities.

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary
The incumbent supports the international recruitment team in recruiting students by participating in administrative tasks, student and agent communications (email, phone, WhatsApp), on campus event support, calling campaigns and basic reporting functions. This position will work to support all international managers as assigned (outreach material preparation, agent supports and admin as well as conversion activities).

The role focuses on executing assigned tasks to support recruitment operations, ensuring timely communication and accurate follow-up with prospective students and stakeholders. The incumbent works collaboratively with International Recruitment Officers and Managers, providing support in lead management, event coordination, and routine administrative processes, while adhering to established guidelines and procedures. This position requires strong customer service and communication skills, attention to detail, and the ability to manage routine tasks efficiently.

Responsibilities

• Coordinate the preparation and distribution of recruitment materials and logistical arrangements for international recruitment activities, including outreach events, campus visits, agent meetings, and delegation visits.
• Support the coordination and delivery of virtual and on-campus recruitment events, including registration management, attendee communications, event logistics, and follow-up activities.
• Provide timely and professional customer service support to prospective students, agents, school counsellors, and external stakeholders through email, telephone, WhatsApp, and other communication channels.
• Maintain accurate records of recruitment activities, communications, and stakeholder interactions within recruitment systems.
• Support International Recruitment Officers and Managers with assigned market activities, outreach initiatives, and recruitment campaigns.
• Execute assigned conversion activities to support recruitment goals, including webinars, calling campaigns, targeted communications, and follow-up initiatives.
• Conduct proactive outreach to prospective students to encourage engagement with recruitment initiatives and support progression through the recruitment funnel.
• Manage assigned leads generated through recruitment campaigns and digital channels, ensuring timely follow-up, accurate documentation, and escalation of complex inquiries.
• Assist International Recruitment Managers with agent-related processes, including preparation of documentation, contract administration, and invoice verification activities.
• Respond to routine inquiries from agents and school counsellors, providing accurate information or escalating matters to appropriate staff.
• Maintain organized records related to agent partnerships, recruitment activities, and supporting documentation.
• Provides support on special projects, recruitment initiatives, and operational activities as assigned by International Recruitment Managers, contributing to team priorities and supporting the effective delivery of international recruitment activities.

Qualifications/Experience

• 2-year diploma or equivalent in Business Administration, International Relations, Communications, Education, Office Administration or a related field.
• Minimum of 2-years of experience providing administrative and customer service support, preferably in a recruitment, education, or student services environment.
• Intermediate knowledge of PC (and mobile) software (Microsoft Word, Excel, Outlook, WhatsApp).
• Experience using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Experience using digital communication tools, such as Microsoft Teams, Zoom, WhatsApp, and other web-based applications, to communicate with clients and support day-to-day activities.
• Cross-cultural customer service and interpersonal skills.
• Additional languages (written and or/verbal) are considered an asset
• Strong written and verbal communication skills with the ability to communicate effectively with individuals from diverse cultural backgrounds.

Apply online:

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by August 24, 2026 at 11:59 PM EST. Please quote Job ID J0825-0390. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).