Customer Service Professional - Bilingual II

August 18, 2026

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Customer Service Professional - Bilingual II to join our client in support of an existing vacancy. Contract Period: 12 months with potential to convert or extend Pay Rate: $22 per hour Location: Remote Location Type: Remote Business Hours: Monday – Friday, Core business hours Job Responsibilities:<ul><li>Respond to customer inquiries regarding products and services via phone or email.</li><li>Identify customer issues and provide solutions or appropriate follow up.</li><li>Resolve service or billing concerns, including refunds, exchanges, and bill adjustments.</li><li>Communicate claim investigation updates and planned adjustments to customers.</li><li>Escalate unresolved complaints to the appropriate internal departments.</li><li>Maintain detailed and accurate records of customer interactions and actions taken.</li><li>Ensure a professional, customer focused experience while meeting productivity expectations. </li></ul>Experience & Qualification Requirements:<ul><li>Degree required.</li><li>2-4 years of customer service experience handling customer inquiries and complaints.</li><li>French – Bilingual.</li><li>Ability to accurately document and record customer information and interactions.</li><li>Attention to detail and strong interpersonal skills.</li><li>Experience using computer applications, such as MS Outlook and data entry systems.</li><li>Ability to work independently and manage time effectively.</li><li>Experience handling billing adjustments, refunds, or service resolutions.</li><li>Exposure to inbound and outbound call environments.</li><li>Customer service experience in corporate, financial, or insurance settings, medical.</li><li>Familiarity with issue escalation processes.</li><li>Ability to manage high call or inquiry volumes while maintaining service quality. </li></ul>How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply. Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements. We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team. Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

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