We are seeking a highly organized, proactive, and customer-focused <strong>Customer Service & Admin Assistant</strong> to provide excellent customer support while assisting with daily administrative and operational tasks. The ideal candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience.<br><br><strong>Responsibilities<br><br></strong><ul><li>Respond to customer inquiries through email, phone, chat, and other communication channels.</li><li>Provide accurate information and timely solutions to customer questions and concerns.</li><li>Handle customer requests, complaints, and follow-ups in a professional and empathetic manner.</li><li>Escalate complex customer issues to the appropriate team when necessary.</li><li>Maintain accurate records of customer interactions, requests, and resolutions.</li><li>Manage calendars, appointments, meetings, and scheduling requests.</li><li>Organize and maintain digital files, documents, records, and databases.</li><li>Perform data entry and update customer and administrative information.</li><li>Prepare and update reports, spreadsheets, documents, and presentations.</li><li>Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.</li><li>Coordinate information and requests between customers, internal teams, and external contacts.</li><li>Assist with invoices, expenses, orders, and other administrative processes when required.</li><li>Support onboarding, internal projects, and other operational activities.</li><li>Identify recurring customer or administrative issues and communicate them to the appropriate teams.</li><li>Maintain confidentiality when handling customer, employee, and company information.<br><br><br></li></ul><strong>Required Skills<br><br></strong><ul><li>Excellent verbal and written communication skills.</li><li>Strong customer service and interpersonal skills.</li><li>Excellent attention to detail and accuracy.</li><li>Strong organizational and time-management skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Ability to manage multiple customer and administrative tasks simultaneously.</li><li>Strong follow-up and task-management skills.</li><li>Proficiency with Google Workspace or Microsoft Office.</li><li>Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.</li><li>Ability to communicate professionally with customers and internal teams.</li><li>Ability to work independently and take initiative.</li><li>Professional, reliable, empathetic, and proactive approach.<br><br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role.</li><li>Experience handling customer inquiries and administrative tasks.</li><li>Experience using CRM systems, spreadsheets, calendars, or other business software.</li><li>Strong computer and digital skills.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>Ability to work independently and collaborate effectively with remote teams.</li><li>Reliable internet connection and a suitable setup for remote work.</li><li>Professional, organized, dependable, and customer-oriented attitude.</li><li>English proficiency is required if the position involves supporting English-speaking customers, clients, or teams.<br><br><br></li></ul>By applying to this position, we’ll create your <strong>Simera Professional Key (SPK)</strong> — a unique key that helps you connect with employers, stand out, and secure the right match.