Business System Analyst-ServiceNow

August 18, 2026

Adresse:250 Yonge Street<div><div><div><div><div><div><div>Groupe de famille d'emplois:</div></div></div></div></div></div></div>Technologie<div><div>Job Description</div></div><div>Investigates and identifies strategies to optimize business operations and services and inform business decisions. Defines business requirements to support technology solutions and operational processes within the ServiceNow platform through stakeholder engagement, business analysis, process documentation, and collaboration with technical teams.<ul><li>Elicits, documents, and analyzes business requirements to ensure solutions and initiatives achieve expected business outcomes.</li><li>Serves as the primary Business Systems Analyst supporting the ServiceNow platform and associated enhancement backlog.</li><li>Facilitates requirements gathering sessions, stakeholder workshops, backlog reviews, and project meetings.</li><li>Partners closely with ServiceNow developers to ensure solutions align with business requirements and organizational objectives.</li><li>Translates business requirements into business requirement documents (BRDs), functional requirements, user stories, acceptance criteria, and process documentation.</li><li>Manages and maintains the ServiceNow development backlog, ensuring requests are prioritized, tracked, and progressed through the delivery lifecycle.</li><li>Coordinates with stakeholders to validate requirements, obtain approvals, and manage solution sign-offs.</li><li>Builds test cases and supports User Acceptance Testing (UAT) activities to validate business requirements and deployment readiness.</li><li>Supports quality assurance activities and provides deployment sign-off documentation for production implementations.</li><li>Creates and coordinates change requests required for production deployments and release activities.</li><li>Develops process flows, RACI matrices, workflow diagrams, and other project artifacts using tools such as Visio or Lucidchart.</li><li>Analyzes data and produces insights, reports, and recommendations to support decision making and process improvements.</li><li>Collaborates with teams responsible for Configuration Management Database (CMDB), Hardware Asset Management (HAM), Software Asset Management (SAM), Discovery, and Service Mapping initiatives.</li><li>Assists with reporting and dashboard development utilizing Excel, Power BI, and ServiceNow reporting capabilities.</li><li>Works independently and regularly handles non-routine situations while managing multiple priorities.</li><li>Broader work or accountabilities may be assigned as needed.</li></ul>QualificationsTypically 5–7 years of relevant experience and post-secondary education in Business, Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience<ul><li>Foundational Level of Proficiency</li><li>Agile and Kanban delivery methodologies.</li><li>Data analysis and reporting.</li><li>Learning agility.</li><li>Microsoft Excel.</li><li>Process documentation and workflow mapping.</li><li>Intermediate Level of Proficiency</li><li>Stakeholder analysis and relationship management.</li><li>Process improvement and optimization.</li><li>Business process analysis.</li><li>Change management and release coordination.</li><li></li><li>ServiceNow platform knowledge and experience.</li><li>Application functional design.</li><li>Functional analysis.</li><li>User story development and backlog management.</li><li>Quality assurance, UAT coordination, and test planning.</li><li>CMDB, IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM) concepts.</li><li>Reporting and dashboard development.</li><li>Experience working with ServiceNow as a Business Systems Analyst is strongly preferred.</li><li>Experience supporting ServiceNow ITSM, ITOM, CMDB, Asset Management, Discovery, or Service Mapping initiatives is considered an asset.</li><li>Experience with Power BI, Visio, Lucidchart, or similar process-mapping and reporting tools is preferred.</li><li>Hybrid work model requiring attendance in the Toronto office three days per week</li></ul></div> Salaire:$75 900,00 - $141 900,00Type de rémunération :SalaireCe qui précède représente la fourchette et le type de rémunération de BMO Groupe financier.Les salaires varieront en fonction de facteurs comme l’emplacement, les compétences, l’expérience, les études et les qualifications pour le poste et pourront inclure une structure de commissions. Les salaires pour les postes à temps partiel seront calculés au prorata du nombre d’heures travaillées régulièrement. Pour les rôles à commission, le salaire susmentionné représente la cible de BMO Groupe financier pour la première année au poste.La rémunération totale offerte par BMO variera selon le type de rémunération associé au poste et peut comprendre des primes de rendement, des primes discrétionnaires ainsi que d’autres avantages et récompenses. BMO offre également une assurance santé, le remboursement des frais de scolarité, une assurance accident et une assurance vie, ainsi que des régimes d’épargne-retraite. Pour en savoir plus sur nos avantages sociaux, consultez le site: <a href="https://jobs.bmo.com/ca/fr/R%C3%A9mun%C3%A9ration-globale" target=_blank>https://jobs.bmo.com/ca/fr/R%C3%A9mun%C3%A9ration-globale</a>À propos de nousÀ BMO, nous sommes animés par une raison d’être commune : Avoir le cran de faire une différence dans la vie, comme en affaires. Cette raison d’être nous invite à entraîner des changements positifs et durables pour nos clients, nos collectivités et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance économique partout dans le monde.En tant que membre de l'équipe de BMO, vous êtes valorisé, respecté et entendu, et vous avez plus de moyens pour progresser et obtenir des résultats. Nous nous efforçons de vous aider à obtenir des résultats dès le premier jour, pour vous-même et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles étapes, car vous aidez nos clients à franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d'occasions de réseautage, nous vous aiderons à acquérir une expérience enrichissante et à élargir votre groupe de compétences.Pour en savoir plus, visitez-nous à l'adresse <a href="https://jobs.bmo.com/ca/fr" target=_blank>https://jobs.bmo.com/ca/fr</a>.BMO s'engage à offrir un milieu de travail inclusif, équitable et accessible. Nous apprenons de nos différences et tirons notre force des gens et de leurs différents points de vue. Des mesures d’adaptation sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection. Pour demander des mesures d’adaptation, veuillez communiquer avec votre recruteur.Remarque aux recruteurs : BMO n’accepte pas les curriculum vitæ non sollicités provenant de toute source autre que le candidat directement. Tout curriculum vitæ non sollicité envoyé à BMO, directement ou indirectement, sera considéré comme la propriété de BMO. BMO ne paiera aucuns frais pour les placements découlant de la réception d’un curriculum vitæ non sollicité. Une agence de recrutement doit d’abord détenir une entente de service écrite valide et dûment signée avant d’envoyer des curriculum vitæ.

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