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About arenaflex

Welcome to arenaflex, a leading global outsourcing and business process outsourcing (BPO) consultancy that empowers businesses to deliver world‑class customer experiences. With a presence in more than 30 countries and a portfolio of Fortune 500 clients, arenaflex is at the forefront of digital transformation, AI‑driven support, and multilingual service excellence. Our mission is simple: to help our clients build stronger relationships with their customers by providing seamless, efficient, and culturally relevant support.

At arenaflex, we believe that people are the heart of every great customer journey. That’s why we invest heavily in our teams, offering continuous learning, mentorship, and a collaborative environment that encourages innovation and personal growth. Whether you’re a seasoned professional or just starting your career, arenaflex provides the tools, resources, and opportunities to thrive.

Why This Role is Exciting

We’re looking for a passionate, French‑speaking Customer Service Representative to join our dynamic remote team in Braga, Portugal. This is a fixed‑term, 6‑month contract with a clear pathway to a permanent position based on performance and business needs. As part of arenaflex, you’ll be at the frontline of customer interactions, ensuring satisfaction, resolving issues, and contributing to continuous improvement initiatives.

Why choose arenaflex?

• Competitive base salary and performance‑based incentives.
• Full remote flexibility – work from anywhere with a reliable internet connection.
• Structured onboarding and ongoing training programs.
• Clear career progression – from support specialist to team lead or process analyst.
• Access to international projects, cross‑functional teams, and global best practices.
• Inclusive, collaborative culture that values diversity, creativity, and work‑life balance.

Key Responsibilities

As a French‑speaking Customer Service Representative, you will be the primary point of contact for our French‑speaking customers. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat in French.
• Diagnosing and resolving technical and non‑technical issues with a focus on first‑contact resolution.
• Escalating complex problems to the appropriate technical or product teams while maintaining clear communication.
• Documenting all interactions accurately in our CRM system, ensuring data integrity and compliance with GDPR.
• Providing feedback on product usability and customer pain points to help shape future enhancements.
• Participating in daily stand‑up meetings, shift handovers, and continuous improvement workshops.
• Maintaining a high level of customer satisfaction scores and adhering to SLA targets.
• Collaborating with teammates across time zones to ensure seamless coverage and knowledge sharing.
• Adapting quickly to new tools, processes, and product updates.

Essential Qualifications

To excel in this role, you should meet the following criteria:

• Native or C2‑level fluency in French – both written and reputed company.
• Minimum B2 proficiency in English, enabling clear communication with international stakeholders.
• Strong verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Solid understanding of customer service principles, including empathy, active listening, and problem‑solving.
• Experience handling technical inquiries, preferably in a SaaS or tech support environment.
• Proficiency with CRM platforms (e.g., reputed company, reputed company) and collaboration tools (reputed company, Teams).
• Excellent organizational skills and the ability to manage multiple tickets simultaneously.
• Willingness to work rotating shifts, including evenings, weekends, and holidays as required.
• Proactive attitude, eagerness to learn, and adaptability to changing priorities.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Prior experience in a BPO or call center environment, especially with French‑speaking customers.
• Knowledge of the telecommunications or software industry.
• Experience with ticketing systems and knowledge base management.
• Certifications in customer service or technical support (e.g., ITIL, reputed company).
• Additional language skills (Spanish, Portuguese, or German).

Skills & Competencies

Success at arenaflex requires a blend of technical aptitude and soft skills. Key competencies include:

• Customer‑centric mindset