Bilingual Field Reimbursement Specialist – RN/LPN

Job Description:

  • Coordinate the entire patient journey
  • Travel occasionally for on-site clinic visits
  • Act as the primary point of contact for physicians enrolling patients into NavieGo managed programs
  • Establish and maintain relationships with assigned clinics and physicians, including site visits
  • Request missing or additional information from physician offices, pharmacies, and other healthcare providers
  • Coordinate prescription drug coverage for patients
  • Coordinate cases with insurance companies, physician offices, and healthcare professionals
  • Coordinate documents, submissions, and paperwork for insurance companies and public funding programs
  • Coordinate clinic appointments and drug deliveries within required timelines
  • Build relationships with patients and key healthcare providers
  • Implement best practices to maximize patient access to drug coverage
  • Coordinate pharmacy processes after funding is obtained
  • Apply knowledge of public and private funding systems
  • Work rotating Monday-to-Friday shifts covering 8 AM to 8 PM EST and supporting Canadian regions

Requirements:

  • English/French bilingualism is required
  • Registered Nurse designation and current provincial licensing is required
  • Minimum of 2 years’ experience in customer/client service and healthcare reimbursement
  • Healthcare, pharmaceutical, or insurance industry experience is an asset
  • Strong proficiency in Microsoft and Google applications, including Google apps, Word, and Excel
  • Professional, courteous, and efficient telephone manner
  • Ability to organize time, set priorities, and multitask to meet competing deadlines
  • Strong communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Ability to resolve issues effectively and efficiently
  • Critical thinking and problem-solving abilities
  • Ability to work rotating Monday-to-Friday shifts supporting various regions of Canada

Benefits:

  • Flexible remote work options
  • Growth opportunities and career advancement support
  • Competitive salary
  • Incentive program
  • Comprehensive benefits package
  • Inclusive and accessible work environment
  • Accommodations available during the selection process
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