Bilingual Customer Experience Specialist - Airport - Permanent Part Time - Proactive Hiring

September 22, 2026

Location: Toronto, ON, Canada (On-site) Starting Salary: $19.88/hour Branch: Airports North America Category: Unionized (UNIFOR) Job type: Part-TimeThe opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Toronto Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey. If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.  What your day-to-day looks like  As a Customer Experience Specialist at Toronto airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: <ul><li>Conduct customer check-in, and prepare and issue boarding passes </li><li>Assist pre-boarding customers and provide information on flight schedules and routes </li><li>Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims </li><li>Active movement throughout the airport to attend to the assigned work area </li></ul>Take a look at this video to find out more about the Customer Experience Specialist role: <a href="https://youtu.be/aTKy5mJ3fdE ">https://youtu.be/aTKy5mJ3fdE </a> Your benefitsAs one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including: <ul><li>Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.</li><li>Choose how you’d work with us. We have both full-time and part-time opportunities available . </li><li>We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.</li><li>Training and development tools to help unlock your full potential. </li></ul>QualificationsSkills and experience required <ul><li>Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program </li><li>Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays) </li><li>Ability to walk long distances and stand for long periods </li><li>Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility </li><li>The ability to work within strict timelines in order to maintain on-time performance </li><li>Ability to adhere to Air Canada’s attendance and grooming standards </li><li>Previous customer service experience with strong interpersonal skills </li><li>Excellent communication and teamwork skills </li><li>Strong ability to solve problems and find solutions, in line with the guidelines and policies</li><li>Safety and security conscious</li><li>Demonstrate punctuality and dependability to support overall team success in a fast-paced environment. </li><li>Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details. </li><li>Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest. </li></ul>Linguistic Requirements<span class="TextRun SCXW245943850 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:16px;margin:0px;orphans:2;padding:0px;text-align:justify;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;" data-contrast="none" xml:lang="EN-CA" lang="EN-CA" data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">Candidate must be bilingual in English and one or more of the following languages: French, German, and Greek. Moreover, strong considering will also be given to candidates fluent in one or more of the following languages: <span class="TextRun Highlight SCXW245943850 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:16px;margin:0px;orphans:2;outline:transparent solid 1px;padding:0px;text-align:justify;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;" data-contrast="none" xml:lang="EN-CA" lang="EN-CA" data-ccp-charstyle="normaltextrun">Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, Arabic, Hebrew, Portuguese, Hindi, Punjabi.Let your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight. Diversity and inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER