Apple Technician

Be Part of the GROWTH!

Jump+ is looking for a new Hybrid technician with an eye for detail for our Oshawa location. Previous experience with Apple products and troubleshooting theory is required for this role. We will offer training and certification for the right candidate, but we are looking for a technician with mobile repair experience.


About Us

Established over 30 years ago, Jump+ is Canada’s only Apple Premium Partner, recognized by Apple for achieving the highest standards of expertise and customer service. We are proudly Canadian with 20 retail locations across Canada and growing! From the latest Apple devices to Apple -authorized repairs and service, a wide range of premium accessories, wireless plans from all the major carriers and attractive Financing and Trade-In offers, we feature the complete solution for all your Apple needs.


Our Business Services division offers one-stop client access to a complete suite of Apple Products, as well as complimentary accessories and services. Besides Apple products and accessories, Jump+ Business offers: Staging & Logistics services, Warehousing, Servicing & Repair, Financing and Trade-In services. In addition, we also provide a suite of network, security and IT Support solutions as part of our comprehensive Jump Business Solutions services portfolio.


📍 View Location on Apple Maps


Responsibilities & Objectives

  • Solving technical problems presented by customers
  • Sharing your passion for technology and Apple products.
  • Juggling customer and product issues with a genuine sense of urgency.
  • Following detailed written repair and process instruction with ease.
  • Managing a small parts inventory.
  • Understanding how to set customer expectations.
  • Recognizing the importance of customer communication in the repair process.
  • Keeping up to date with the latest products and necessary technical implications (training is required and provided).
  • Working positively as part of a team in a fast-paced environment.


Personal Competencies & Attributes

  • You are dynamic, intelligent, and passionate about what you do.
  • You are driven to constantly learn.
  • You have excellent interpersonal and communication skills.
  • You are extremely attentive to detail.
  • You are self-driven and highly motivated to achieve.
  • You have extraordinary customer service commitment.
  • You have planning, organization, and problem-solving skills.
  • You have flexibility to work in a dynamic retail environment.
  • You possess high levels of integrity, ethics, values, and trust.


Experience

  • 1 year background in technology repair.
  • Customer service experience.
  • High school diploma or equivalent.


Why Work for Us

  • Performance is valued, recognized, and remunerated.
  • As a dynamic company we are looking for great talent and people who want to lend their voice to our vision.
  • Training and certifications provided by Apple.
  • Competitive pay structure: Hourly rate, bonus pay, and benefits.


JUMPPLUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required during the recruitment process.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...